Refund Policy

1. Refund Eligibility

You may be eligible for a refund in the following situations:

• Cancellation within the allowed window — If you cancel your booking before the venue's cancellation deadline, you are eligible for a full or partial refund.
• Venue-initiated cancellation — If a venue cancels your booking, you will receive a full refund automatically.
• Double or erroneous charges — If you were charged multiple times for the same booking, the excess will be refunded after verification.
• Platform or payment failure — If a technical error resulted in a failed booking but a successful charge, a full refund will be processed.

2. Refund Process

To request a refund, follow these steps:

1. Cancel your booking through the SlotArena app or website within the cancellation window.
2. If the cancellation is eligible for a refund, it will be initiated automatically.
3. For disputes or special circumstances, email us at theslotarena@gmail.com with your booking ID and a brief description of the issue.
4. Our support team will review your request and respond within 2 business days.

3. Refund Timelines

Once a refund has been approved, the timeline depends on the original payment method:

• UPI — 1-3 business days
• Debit / Credit Cards — 5-7 business days
• Net Banking — 5-7 business days
• Wallets — 1-3 business days

Refunds are always credited back to the original payment method used at the time of booking.

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

• No-shows — If you fail to arrive at the venue without prior cancellation.
• Late cancellations — Cancellations made after the venue's cancellation deadline.
• Partial usage — If you used part of the booked slot time and left early voluntarily.
• Venue dissatisfaction — Subjective dissatisfaction does not qualify for a refund. We take all feedback seriously and will investigate safety issues.
• Promotional bookings — Some promotional offers may be marked as non-refundable at the time of booking.

5. Contact for Refund Queries

Reach out to our support team at theslotarena@gmail.com

Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

For more information about our general terms, visit our Terms and Conditions.